![]() Prepare yourself and the environment as best you canĬlarify in your own mind the purpose of the conversation you are about to have. We recognise that you and your colleagues will face circumstances in which optimal practice is just not possible. The advice is designed to support you to do your best. Also included is advice to help somewhat reduce the emotional burden on the member of staff. Circumstances will include phone calls, conversations when the staff member is wearing Personal Protection Equipment, and conversations with people who have varying degrees of knowledge and distress. ![]() We think this is the best way to help you and your colleagues to communicate flexibly according to individual circumstances. Instead we’re providing a series of evidence-based principles. We’re not providing recommended phrases or scripts. A version with references to the original publications can be found above, please email the RealTalk team for any more information. The evidence comes from research on thousands of difficult conversations recorded across various health and social care settings in the UK, Australia, and the US. More detailed guidance ‘Discussion of unwelcome news during Covid-19 pandemic: a framework for health and social care professionals’ appears on Health Education England’s E learning for health hub: (each group member’s name is listed on the final page) We hope this will be helpful to those of you who are likely to be having – and training people who will have – difficult conversations in the care of people with COVID-19. With the help of several colleagues, I’ve put together some evidence-based guidance. ![]() Translated into Portuguese by: Paola Gabriela Konrad, Stefanie Piber Weber, Martina Wissmann, Daniela Negraes Pinheiro Andrade, Ana Cristina Ostermann. Portuguese Versão: Completo | Checklist | Resumo dos pontos-chav Download blog post with full citations as PDF
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